Your QGate at a glance
- QGate hardware
- Quick user guide
- Serial Number
- Activation Code
- free access to QCloud
- free QApps & free access to QAppstore
- 1.000 Credits
- embedded SIM chip for international usage
Warranty & Sale or Return
QGate products that are bought via the QGate Online Shop (QShop) have 24 month warranty. If you are not satisfied with the products bought via the QGate Online Shop (QShop) for any reason, you have the right to return them within 14 days from delivery by refunding the purchase price. This does not apply if the product is software (QApps) or Credits. For products that are not manufactured by QGate but sold via the QGate Online Shop (QShop) the European consumer protection laws are applied.
Requirements for the usage of your QGate
To operate your QGate you need a web-enabled smartphone or tablet or a PC / notebook with internet-access. Since your QGate automatically establishes a GPRS-EDGE connection when plugged into a socket, your QGate does not require a WiFi installation. Your QGate works in every country where a GPRS-EDGE connection can be found. For the availability in your country please check our country list. Before you can put your QGate into operation, please register at qgate.com. For the operation via your smartphone or tablet download the QGate App for free from the Apple Appstore or the Google Play Store. For the operation via your PC or notebook please use the web app at qgate.com (Login).
To operate your QGate you need the QCloud. Just register at qgate.com and create an account. You can register several QGates for one account. The QCloud comprises the QGarden, in which you manage all of your QGate’s settings, the QAppstore with the different QApps as well as the access to the open app development platform QStudio, which allows developers to program their own QApps. You find the QCloud access at qgate.com (Login). Besides the QCloud-usage via PC or notebook you can also use the mobile version of qgate.com with your smartphone.
The QGate smartphone app comprises different applications – the so called QApps Verlinkung. When buying your QGate the following QApps are already installed:
You can download more QApps from the QAppstore. Currently all of our QApps are for free. Developers can also charge fees for the QApps that they offer in our QAppstore. These are paid in Credits.
The so called Credits serve as your currency within the QGarden. You can pay for text messages (100 Credits / text message = € 0,25 / text message) and for QApps from the QAppstore (currently only free QApps available) with them. For the start we give you 1.000 Credits for free. You can buy new Credits in the QGarden (Login via qgate.com) at any time. For more information see our support area.
Your QGate was equipped with the following features & sensors:
- temperature sensor
- brightness sensor
- switch function (up to 2300 Watt)
- radio link for the connection of external sensors
- SIM chip for international usage
For the ideal usage of your QGate, please consider the following points:
- Use your QGate only in internal areas
- Avoid the influence of moisture, dust as well as solar or heat radiation
- Only use your QGate with the intended plug standard CEE7/4
- Only use your QGate in combination with electrical devices that meet safety requirements
- Your QGate is maintenance-free, in case of a fault, please turn to our Support team (if you open the device yourself, this will invalidate the warranty)
- Disconnect your QGate from the mains before cleaning
- Clean your QGate with a soft, clean and dry cloth
- To remove heavy dirt, the cloth can be lightly moistened with lukewarm water
- Do not use any solvent based cleaning agents
*Flat-rate tariffs are intended for non-commercial use only. Network availability cannot be guaranteed and is depending on numerous factors like location, end device, tariff, network utilization, etc. Excess of the QGate flat-rate tariffs consisting of 20MB/month is only accepted with reservation. Tariffs are valid for all countries mentioned in the country list and include the usage of QCloud and the international data flat-rate. The usage of the QCloud via web browser, tablet or smartphone, requires internet connection. Your telecommunications service provider may charge additional fees for the internet connection needed to use the QCloud inland and abroad. All tariffs refer to the usage of one QGate (1 piece QGate hardware).
Tariff Rio: launch promotion all inclusive (usage of SIM and QCloud included for a QGate-lifetime). No activation fee. Contract-free.
Tariff Vienna: launch promotion 12 months of usage for free, then € 49,00,- / year for usage of SIM and QCloud. Billing starts in the 13th month of usage. No activation fee.
Offer and sale of products via the QGate Online Shop (QShop) is done by QGate Innovations GmbH, Schottenring 16/2, 1010 Vienna, Austria.
Terms of payment
You have to enter your payment information when ordering your QGate. Since your payment information is not saved, you have to deposit it again as soon as your free usage has run out (applies for tariffs Berlin & Sydney 3 months for free) in order to pay your monthly flat-rate tariff (Berlin € 4,98,- / month, Sydney € 9,98,- / month). Please note that you can only pay your QGate order via PayPal or credit card (Visa, MasterCard). For the payment of your monthly flat-rate tariff, please choose one of the following payment methods: bank collection from Austrian account, bank collection from German account, MasterCard, Visa. Unless not otherwise stated all prices are in Euro, 20% value added tax (VAT) included.
Duration & Cancellation
The contractual period of 24 months for the tariffs Berlin & Sydney become effective with the registration of QGate (as soon as the SN and the Key are connected to a QGate account). Free months of use are not transferable. Once the contractual period has expired, the contract is cacellable on a monthly basis (e-mail to firstname.lastname@example.org). The tariff Rio is contract-free.
Our Support team answers all of your questions concerning your QGate:
Phone +43 509 600 600
Support hours: Monday – Friday 09:00 am – 10:00 pm (also on holidays)
Our complete offer (website, QCloud, QGarden, QAppstore, etc.) is available in German and in English. The QGate App automatically adjusts to the language settings of your smartphone.